We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shopfrommontreal@outlook.com. Please note that returns will need to be sent to the following address: 321-9150 Boul de l'Acadie' Montreal, Qc H4N2T2

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 

info@mecctek.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopfrommontreal@outlook.com.

Return & Refund Policy – Mecctek 

Last updated: March 15, 2026

Thank you for shopping at Mecctek. We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return according to the policy below.

Return Eligibility

You may request a return within 14 days of receiving your order.

To qualify for a return:

• The item must be unused and in the same condition that you received it

• The item must be in its original packaging

• You must provide proof of purchase or order number

Items returned without prior approval may not be accepted.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Final sale items

• Gift cards

• Digital or downloadable products

• Items damaged due to misuse

How to Start a Return

To initiate a return, please contact our support team:

Email: info@mecctek.com

Please include:

• Your order number

• The item(s) you wish to return

• The reason for the return

If your return request is approved, we will provide instructions on how and where to send your item.

Return Shipping

Customers are responsible for return shipping costs, unless:

• The item arrived damaged, or

• The wrong item was sent.

We recommend using a trackable shipping service, as Mecctek is not responsible for lost return packages.

Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.

Please include:

• Your order number

• A description of the issue

• Photos of the item and packaging

We will arrange a replacement or refund at no additional cost.

Refunds

Once we receive and inspect the returned item, we will notify you about the status of your refund.

If approved:

• Refunds will be issued to your original payment method

• Processing may take 5–10 business days, depending on your bank or payment provider

Original shipping costs are non-refundable, unless the return is due to our error.

Exchanges

We replace items only if they are defective or damaged. For exchange requests, please contact us.

Contact Us

If you have questions about our Return & Refund Policy, please contact us:

Mecctek 
📧 Email: info@mecctek.com